First Aid at Work: Real-World Training That Gives Your Team Confidence

Blog Post

Why first aid training matters (and isn’t just a tick-box)

Imagine this: a colleague collapses, or a visitor suffers a severe bleed. In those first few minutes, what happens next can make all the difference. First aid training isn’t about memorising rules—it’s about giving real people the confidence to act, calmly and correctly, when it matters most.

At BSM Training and Consultancy, we keep things practical and relevant. Our instructors bring experience from emergency services and healthcare, so the skills your team learns aren’t just theory— they’re the same skills used in real incidents. We deliver training at your venue or ours, and tailor content to your risks, shift patterns, and people.

What the law requires—in plain English

UK employers must provide adequate and appropriate first aid equipment, facilities, and people so anyone who’s injured or taken ill at work can get immediate help. What counts as ‘adequate and appropriate’ depends on your risks and activities, which is why a first-aid needs assessment is essential. The HSE’s guidance L74 explains what to consider—kits, rooms (where needed), training requirements, appointed persons, and how you communicate arrangements. The latest updates emphasise taking account of employees’ mental health, clarify language on life-threatening bleeding, and simplify how to select training providers.

It’s not just guidance. HSE will enforce the law where risks are significant or standards are persistently ignored. In short: getting first aid right prevents harm—and demonstrates you’re meeting your duties.

Where to start: a simple plan

1) Do a thorough first-aid needs assessment

Begin with a clear-eyed look at your workplace. Identify hazards and risks (machinery, chemicals, lone working, remote sites). Consider workforce size, shift patterns, and where staff and visitors are located. Review incident history and think about your proximity to emergency medical services. Factor in specific needs—vulnerable workers, language considerations, and mental health. There’s no universal ratio of first aiders; your provision must be risk-based and documented.

Use this checklist to structure your assessment:

  • Workplace hazards and activities (e.g., machinery, chemicals, lone working, remote sites)
  • Workforce size, shift patterns, and distribution of staff and visitors
  • Incident history and proximity to emergency medical services
  • Specific factors such as vulnerable workers, language needs, and mental health considerations
  • Documented decisions—there is no one-size-fits-all ratio of first aiders

2) Select a competent training provider (and show due diligence)

HSE no longer approves individual first aid training providers. Employers must show due diligence when choosing a provider and qualifications. Use HSE guidance (including GEIS3) to check competence, quality assurance, and course relevance to your risks. Blended learning and AED training can be appropriate— provided practical competencies are properly assessed and the outcomes match your workplace needs.

3) Choose the right training pathway for your risk profile

There isn’t a single course for every workplace. Your needs assessment should point you to the right mix:

  • Emergency First Aid at Work (EFAW): Typically suitable for lower-risk environments; focuses on lifesaving priorities and essential responses.
  • First Aid at Work (FAW): For higher-risk workplaces; covers a broader set of injuries and illnesses and includes practical scenarios.
  • Paediatric First Aid: For those working with children; aligned to sector-specific standards where applicable.
  • Mental Health First Aid awareness and AED training: Integrated or standalone, depending on your needs assessment and the latest guidance.

We deliver these pathways onsite (your venue) or at our training locations, and—where suitable—via blended learning (a mix of online theory and face-to-face practical assessment).

Real-world impact: why competent first aiders matter

HSE’s annual statistics underline the ongoing challenge across Great Britain—fatalities still occur, and ill health and non-fatal injuries lead to millions of lost working days. In 2024/25, 124 workers lost their lives in work-related accidents. Competent first aiders, clear arrangements, and swift responses can make the difference between a minor incident and a major one.

What good first aid provision looks like

  • A completed first-aid needs assessment, kept under review
  • Appropriate numbers of trained first aiders (EFAW/FAW) or an appointed person in low-risk settings
  • Adequate equipment and facilities: suitably stocked first-aid kits, signage, access to AEDs where justified, and first-aid rooms if your assessment determines the need
  • Clear communication of first-aid arrangements to all employees (induction, posters, intranet, toolbox talks)
  • Selection of competent training providers supported by documented due diligence

FAQs (straight answers in plain English)

  1. Do we really need trained first aiders?

    If your needs assessment identifies significant risks, you are likely to require trained first aiders. In lower-risk environments, you must still have suitable arrangements—this may be an appointed person, equipment, and information.

    1. Is HSE approval of training providers still a thing?

    No. HSE stopped approving providers in 2013. Employers now have to demonstrate due diligence when selecting a provider—use L74 and GEIS3 to guide your choice.

    1. Can we use blended learning?

    Yes, where appropriate. L74 confirms employers may consider blended learning and AED training, provided course outcomes meet workplace needs and practical competencies are properly assessed.

    1. What happens if we get this wrong?

    HSE will enforce the law, including prosecution where risks are significant or there’s persistent non-compliance. More importantly, inadequate provision can result in preventable harm.

    How BSM Training and Consultancy helps you comply—and perform

    • Skilled first aid needs risk assessors should you require assistance
    • Free use of our first aid needs calculator located on our homepage
    • Regulated qualifications and documented quality assurance to support your due diligence
    • Onsite or venue-based delivery, tailored to your operations and shift patterns
    • Bespoke scenarios built around your hazards, activities, and workforce needs—including mental health and life-threatening bleeding protocols
    • Ongoing support: refresher options, kit audits, emergency drills, and advice on signage and communication

    Ready to strengthen your first aid provision? Talk to BSM Training and Consultancy about your needs assessment and the training pathway that fits your risks, operations, and budget.

    Key takeaways

    • UK employers are legally required to provide adequate and appropriate first aid arrangements based on a needs assessment
    • Use HSE guidance L74 and GEIS3 to structure your approach and select competent training
    • Recent updates emphasise mental health, life-threatening bleeding, and clearer guidance on training providers
    • Investing in regulated, real-world training builds confidence, improves outcomes, and supports compliance

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    We are a passionate and driven team of Health and Safety consultants and trainers, whose mission is to provide quality training and health and safety consultancy services at cost-effective prices.

    Ensuring you have the appropriate Health and Safety policies and procedures in place can be daunting for any business.

    Unless you have a comprehensive understanding of up to date legislation, it’s vital to seek out advice and guidance that will protect you both financially and legally. BSM Training and Consultancy exist precisely for that reason.

    We can provide solutions from full management of a business’s health and safety down to helping a business invest in its people to create and grow a good health and safety culture.

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    We are a passionate and driven team of Health and Safety consultants and trainers, whose mission is to provide quality training and health and safety consultancy services at cost-effective prices.

    Ensuring you have the appropriate Health and Safety policies and procedures in place can be daunting for any business.

    Unless you have a comprehensive understanding of up to date legislation, it’s vital to seek out advice and guidance that will protect you both financially and legally. BSM Training and Consultancy exist precisely for that reason.

    We can provide solutions from full management of a business’s health and safety down to helping a business invest in its people to create and grow a good health and safety culture.

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